Return & Refund Policy

Return & Exchange Policy — Shop with Confidence

Shop confidently with Buynaxus — eligible items can be returned within 30 days of delivery, and refunds will be processed to your original payment method within 14 business days. Below is everything you need to know about our return and exchange process to make your shopping experience smooth, transparent, and worry-free.

Buy with Confidence at Buynaxus

At Buynaxus, your satisfaction is our top priority. If an item doesn’t meet your expectations, you can return it within 30 days from the delivery date. Once your return is received and approved, your refund will be issued within 14 business days to your original payment method.

We’re committed to making every return or exchange simple, fast, and customer-first, ensuring that shopping with us is always enjoyable.

Quick Facts

• Return Window: 30 days from delivery date

• Item Condition: Must be unused, unwashed, and include all original tags and packaging. Proof of purchase is required.

• Return Shipping: Customers are responsible for return shipping costs unless Buynaxus shipped the wrong or defective item — in that case, we cover the return shipping cost.

• Refund Timing: Refunds are processed within 14 business days after approval. Your bank may take an additional 3–5 business days for the refund to appear.

• Exchanges: Only available for incorrect or defective items. For other changes (size, color, or style), please return the original item and place a new order.

How to Request a Return — 3 Easy Steps

1. Email Us: Send your request to support@buynaxus.com including your full name, order number, reason for return, and a screenshot of your order confirmation.

2. Attach Proof (if applicable): If the product is defective or damaged, include photos or a short video to help us verify and approve faster.

3. Ship the Item: Once approved, we’ll send you a Return Authorization (RMA) and return address. After we receive and inspect the item (typically within 72 hours), we’ll confirm your refund.

Why This Policy Works for You

• Transparent & Simple: Clear, easy-to-follow process — no hidden terms.

• Fast Response: Returns are reviewed within 72 hours of receipt.

• Customer-Focused: If we make a mistake, we take full responsibility and cover all costs.

• Shop Risk-Free: Try multiple sizes or styles at home and return what doesn’t fit — completely hassle-free.

Common Questions

Q: Can I exchange for a different size?
A: Exchanges are available only for defective or incorrect items. To get a new size or color, please return the original item and place a new order.

Q: Who pays for return shipping if the item doesn’t fit?
A: For sizing or style changes, customers cover return shipping. If the item is defective or incorrectly shipped, Buynaxus covers the cost.

Q: How long does it take to confirm my return?
A: All returns are reviewed and confirmed within 72 hours of receiving your package.

Q: My refund hasn’t arrived after 14 business days — what should I do?
A: First, check your bank or card account. If it hasn’t appeared after 14 business days, contact support@buynaxus.com for quick assistance.

Notes & Exceptions

• Final Sale / Clearance Items: Marked as “Final Sale” and non-returnable (clearly stated on the product page).

• Customized or Personalized Items: Cannot be returned unless they arrive damaged or defective.

• Proof of Defect: Clear photo or video evidence helps us verify and resolve your claim faster.

Need Help?

We’re always ready to assist. For return requests or questions, contact our friendly support team at support@buynaxus.com — we’ll respond as quickly as possible to make sure you’re fully satisfied